A Good Way to Spend a day in November

 

This month’s guest post comes from South Korea’s
Hoh Kim. I met Hoh in early 2008 when we went through the Cialdini Method
Certified Trainer® training week together. In addition to his CMCT® Hoh
also has his masters in communication from Marquette University. Find out more
about Hoh by visiting his website, TheLab h, and his blog, Cool Communications.
I encourage you to reach out to him on LinkedIn, Facebook
and Twitter.
Brian Ahearn, CMCT®
Chief Influence Officer
influencePEOPLE 
Helping You Learn to Hear “Yes”.
A good way to spend a day in November
In December 2012, the Harvard Business Review published an interesting article titled “Your
Company’s History as a Leadership Tool,” by John T. Seaman Jr. and George David
Smith. In the article, there was a story about how Kraft Foods successfully
managed “fierce resistance to the acquisition” from Cadbury’s, a British
confectioner.
Many employees of Cadbury worried about the
loss of their long and valuable tradition. First of all, Kraft Foods respected
the tradition of Cadbury, and started to look for what they had in common. Their
research uncovered “similarities” in both companies in terms of their quality
tradition, founding spirit of giving back to the communities, brand history,
etc. They kept promoting the similarities via a new intranet they called “Coming
Together.” They also used training sessions, speeches, press releases, and so
on, and it proved quite effective in reducing the fear from Cadbury employees.
Earlier this year, I attended a presentation
workshop in San Francisco. There was a slide indicating the 12 most persuasive
words in the English language. 11 persuasive words from the number two through 12 were: Money, Save, New, Results, Health, Easy, Safety, Love, Discover, Proven,
and Guarantee. What would be the number one? It was YOU.
The word YOU as the most persuasive word gives
us pretty good insight and the Kraft Food case shows the lesson in action. Kraft
first respected the Cadbury’s tradition (YOU), and started to find what the two
companies had in common which allowed them to start to building trust based on
similarities – the principle of liking.
If Kraft Foods simply focused on its agenda
without thinking much about Cadbury’s tradition and concerns, the results surely
would have been different. Stewart Diamond, author of Getting More, and a negotiation expert from the Wharton School of Business
at the University of Pennsylvania, says the other party at the negotiation
table is the most important party, then
comes you or me.
Another way to describe the importance of the
other person comes from one of my favorite quotes from John C. Maxwell, “People
don’t care how much you know until they know how much you care.” Let me change
this quote a bit to a persuasion context – “People will not be influenced by
you until they know how much you care about them.”
One of my friends who just joined a new firm asked
me how he can increase his influential power within the company for years to
come. As a Cialdini Method Certified Trainer®, my answer was simple – “Do not focus on you.
Focus on others. The best way you can increase your long-term influence is to
help others whenever it is possible and as much as possible. When someone asks
you to help, that’s an opportunity to increase your influential power. Help
them. They will reciprocate sooner or later.”
As we approach year-end, here’s a way you can
apply the lesson during November. Fix a day in November when you don’t have any
appointments. Here’s what you need: 1) your calendar, whether it is a Google
calendar or your diary, showing your schedule in 2013; 2) 20-30 thank you cards
or nice blank paper; 3) your contact list. Review your schedule from January through
October 2013 and list the top 20-30 people you want to thank. Write a brief,
authentic letter to each and try to include a short story that shows why you’re
truly thankful for each person. Show them that you sincerely care about them.
That will make them feel nice and warm and they will again support and help you
whenever they can moving forward.
Of course, what’s more important is this:
Every day or every week, even for five minutes, whenever you find someone you
can truly help, approach them and help them. You might not get back the direct
benefit of reciprocity, but, some of them will help others as they received
help from you. That will make a world better place to live. Click here to watch a short
video that exemplifies this.
Hoh
Hoh Kim
Founder, Head Coach & Lead Facilitator,
THE LAB h
Address: THE LAB h, 15F. Kyobo Bldg. Jongno 1,
Jongno,
Seoul 110-714, Korea
E-mail: hoh.kim@thelabh.com
Phone: 82-2-2010-8828

Web:
www.THELABh.com

Brian Ahearn, CMCT® on FacebookBrian Ahearn, CMCT® on GoogleBrian Ahearn, CMCT® on LinkedinBrian Ahearn, CMCT® on TwitterBrian Ahearn, CMCT® on Youtube
Brian Ahearn, CMCT®
Brian Ahearn, CMCT®
Chief Influence Officer at Influence People, LLC
Brian Ahearn is the Chief Influence Officer at Influence People, LLC. A dynamic keynote speaker, trainer, coach, and consultant, he specializes in applying the science of influence and persuasion in business and personal situations. He is one of only 20 individuals in the world who currently holds the Cialdini Method Certified Trainer® (CMCT®) designation. This specialization in the psychology of persuasion was earned directly from Robert B. Cialdini, Ph.D. – the most cited living social psychologist in the world when it comes to the science of ethical persuasion. Brian’s passion is helping people achieve greater professional success and enjoy more personal happiness. He does this by teaching people how to ethically move others to action through the science of persuasion.
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